10 Steps To Brilliant Social Customer Service [infographic]

Posted By: Poketors - 8:48 PM


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Almost 50% of all social media users have used social customer service and 30% of top brands now have dedicated customer service Twitter accounts. Sadly, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media. That’s why we’ve created this handy infographic, outlining 10 simple steps to brilliant social customer service.

Social Media Customer Service
Source : Sentimentmetrics

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